ACMA: mycar Tyre & Auto penalised AUD$1m for spam breaches

20 June 2023 mycar Tyre & Auto has paid a $1,047,000 penalty after it sent more than 1.7 million emails and texts that did not comply with Australia’s spam laws. An Australian Communications and Media Authority (ACMA) investigation found that between January and August 2022, mycar sent over 1.45 million texts and emails without a functioning unsubscribe… Read more »


ACMA: Commonwealth Bank penalised AUD$3.55 million for spam breaches

7 June 2023 The Commonwealth Bank of Australia (CBA) has paid a record $3.55 million penalty after it sent more than 65 million emails that did not comply with Australia’s spam laws. An Australian Communications and Media Authority (ACMA) investigation found CBA sent more than 61 million marketing emails to customers that unlawfully required them to log-in… Read more »


ACMA: Telcos breached for allowing SMS scams

12 May 2023 The Australian Communications and Media Authority (ACMA) has taken action against a number of telcos after compliance failures were used by scammers to send SMS road toll, Medicare and Australia Post impersonation scams to consumers. ACMA investigations found Sinch Australia Pty Ltd (Sinch), Infobip Information Technology Pty Ltd (Infobip) and Phone Card Selector Pty Ltd (Phone… Read more »


Rise in SMS spam a key theme at UCENet Virtual Conference 2023

A significant rise in SMS scams, or ‘smishing’, was a key theme noted by multiple countries at the 2023 UCENet Virtual Conference. In support of an international approach to tackling harms from spam and scams, the annual conference gives UCENet members the chance to share key enforcement priorities, operations, and strategies that their country or… Read more »


New rules from ACMA to fight SMS scams

The Australian Communications and Media Authority (ACMA) has today registered new rules to require telcos to identify, trace and block SMS scams. The ACMA worked closely with industry peak body Communications Alliance to develop the Reducing Scam Calls and Scam Short Messages industry code in response to evidence that SMS scams are increasing in prevalence and impact…. Read more »


Australia and Singapore to fight unwanted calls and messages together

Australia and Singapore will unite in the fight against unsolicited telemarketing, spam and scams following an agreement between the Australian Communications and Media Authority (ACMA) and the Info-communications Media Development Authority of Singapore (IMDA). The new strategic agreement will promote further engagement and information-sharing between the two agencies and assist with investigations and compliance with telecommunications laws… Read more »


Anti-scam breaches cost Circles.Life over $300K in penalties and compensation

The Australian Communications and Media Authority’s (ACMA) crackdown on phone scams has led to telco Circles Australia Pty Limited (trading as Circles.Life) paying a $199,800 infringement notice for failing to undertake required customer identity checks. The company has also offered over $100,000 in compensation to consumers who had their services compromised by scammers who took advantage of… Read more »


Latitude Finance pays $1.55m penalty for spam breaches

Latitude Finance Australia (Latitude) has paid a $1.55 million infringement notice to the Australian Communications and Media Authority (ACMA) for over three million breaches of the Spam Act 2003. An ACMA investigation found Latitude mischaracterised commercial emails and texts as ‘information only’ messages. These messages, sent to existing card holders, promoted Latitude products including credit cards—such as 28° Global, Go… Read more »


Unlawful spam costs Sportsbet $3.7 million in penalties and refunds

Sportsbet Pty Ltd has paid a record infringement notice of $2.5 million and has committed to refund customers around $1.2 million after breaching Australia’s spam laws. An Australian Communications and Media Authority (ACMA) investigation found Sportsbet sent more than 150,000 marketing text messages and emails to over 37,000 consumers who had tried to unsubscribe. Sportsbet also sent… Read more »

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