A significant rise in SMS scams, or ‘smishing’, was a key theme noted by multiple countries at the 2023 UCENet Virtual Conference. In support of an international approach to tackling harms from spam and scams, the annual conference gives UCENet members the chance to share key enforcement priorities, operations, and strategies that their country or… Read more »
The Australian Communications and Media Authority (ACMA) has today registered new rules to require telcos to identify, trace and block SMS scams. The ACMA worked closely with industry peak body Communications Alliance to develop the Reducing Scam Calls and Scam Short Messages industry code in response to evidence that SMS scams are increasing in prevalence and impact…. Read more »
Australia and Singapore will unite in the fight against unsolicited telemarketing, spam and scams following an agreement between the Australian Communications and Media Authority (ACMA) and the Info-communications Media Development Authority of Singapore (IMDA). The new strategic agreement will promote further engagement and information-sharing between the two agencies and assist with investigations and compliance with telecommunications laws… Read more »
The Australian Communications and Media Authority’s (ACMA) crackdown on phone scams has led to telco Circles Australia Pty Limited (trading as Circles.Life) paying a $199,800 infringement notice for failing to undertake required customer identity checks. The company has also offered over $100,000 in compensation to consumers who had their services compromised by scammers who took advantage of… Read more »
Latitude Finance Australia (Latitude) has paid a $1.55 million infringement notice to the Australian Communications and Media Authority (ACMA) for over three million breaches of the Spam Act 2003. An ACMA investigation found Latitude mischaracterised commercial emails and texts as ‘information only’ messages. These messages, sent to existing card holders, promoted Latitude products including credit cards—such as 28° Global, Go… Read more »
Sportsbet Pty Ltd has paid a record infringement notice of $2.5 million and has committed to refund customers around $1.2 million after breaching Australia’s spam laws. An Australian Communications and Media Authority (ACMA) investigation found Sportsbet sent more than 150,000 marketing text messages and emails to over 37,000 consumers who had tried to unsubscribe. Sportsbet also sent… Read more »
The UK Information Commissioner’s Office has taken enforcement action in a number of cases in the last few months. Head to their website for details: Enforcement action | ICO
New Zealand and Australia have agreed to enhance ongoing joint efforts to combat unlawful spam and scams under an agreement signed by the communications regulator of each country. Te Tari Taiwhenua Department of Internal Affairs (DIA) and the Australian Communications and Media Authority (ACMA) have signed a new Memorandum of Understanding (MoU) to further promote strategic engagement,… Read more »
The Federal Trade Commission today issued the National Do Not Call Registry Data Book for Fiscal Year 2019. The FTC’s National Do Not Call (DNC) Registry lets consumers choose not to receive most legal telemarketing calls. The data show that the number of active registrations on the DNC Registry increased over the past year, while the… Read more »
ACMA report on industry self-regulation of commercial electronic numbers, the Do Not Call Register and the Integrated Public Number Database
The Australian Communications and Media Authority (ACMA) has released a Report on industry self-regulation of commercial electronic messages, the Do Not Call Register and the Integrated Public Number Database. The Report was provided to the Australian Government in response to Recommendation 6 of the ACMA Review. The Report was informed by two pieces of research commissioned by the… Read more »
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